Moving from Armored to Daring Leadership

It is 3:00 PM on a Friday. Your high-speed inserter just threw a critical error code. You have a 6:00 PM presort pickup for a customer mailing, and your lead operator is losing control after a grueling week. 

In that exact moment, what is your default move? Do you “armor up,” and start barking orders from a distance? Or do you have the grounded confidence to step directly into the chaos and lead your team through it?